What methods of payment do you accept?

For your convenience, we accept the following methods of payment: Cash, credit card (Visa, MasterCard, American Express) and Money order (if arranged in advanced). We do not accept personal checks.

How accurate are your estimates?

Our goal is to provide you with the most reliable estimate possible. This is why we take time to ask the right questions when you call or request a quote Online.

Please note that the accuracy of our estimates depends on the quality of your feedback. In fact, when the information you provide us is in sync with the reality on the ground, you can trust that the price you'll pay will be the price you were quoted. 

We should also note that, although we take every precaution to provide the most reliable estimates possible, you may find that traffic, weather, walking distance, bigger content load or other events may cause conditions to differ from the original estimate.

What are your rates?

Energy Crew's reasonable rates put you back in control of your moving costs. Our very competitive prices are made of a flexible first-hour fare and affordable rates by the half hour.

From as low as $180, you can get a crew of 2 professional movers, a 16' truck and basic tools necessary for an efficient and successful move.

Request a Free Estimate today and find out how much you can save with Energy Crew.

Do you charge travel time?

There are no travel time fees for moves within the city of Toronto. Charges begin when the movers arrive at your residence and continue through the loading of the truck, the drive to your new home and unloading in your new home.

If the pick-up or drop-off address is located outside of the city of Toronto, travel time and fuel charges may apply.

Do you charge for stairs?

No in most cases. However, if there are more than 26 stair steps from the main floor, a one-time fee may apply.

Are there any additional charges or hidden fees?

No. We're very proud to be one of the very few moving companies that mention and list all charges upfront.

All charges are listed in your confirmation email and on your copy of the bill of lading, which will be presented and fully explained to you at the beginning and again at upon completion of the move.

Will my items be insured?

Yes. All fares include the Released Value coverage ($0.60 per lbs.). Only listed items are insurable.

The basic coverage is subject to Exemptions from Liability and Terms of Service available on both sides of the Bill of Lading.

What is your claims policy?

All claims for loss or damage must be submitted IN WRITING, no later than the statute of limitations prescribed on your Bill of Lading (Moving Agreement). Notice of claim must include a detailed description of the claim, weight and proof of loss/damage/delay/overcharge, as well as copies of all relevant moving documents.

What is your cancellation policy?

All cancellations must be submitted IN WRITTING no later than 72 hours prior to the first pickup date. Be advised that once your move is booked, a space is reserved with a crew for your move and truck routes are determined consequently.

The first hour cost of the move applies to all cancellations made within 72 hours of the first scheduled pickup date. The policy is in place to compensate movers for losses resulting from late cancellations.

Do you disassemble furniture?

Yes. We recommend that you have any necessary manuals and special tools ready for complex furniture. Please note that disassembling and reassembling furniture will likely increase the total billable time.

Do you move pianos?

We do not move pianos up or down stairs. However, If the work can be done safely, we can move SMALL PIANOS when there's an elevator or no more than four stair steps at both the shipping and the receiving addresses. Please note that we do not specialize in piano moving and therefore assume no liability for damages to the piano, flooring and/or surrounding structure resulting from the move of your piano by our movers.

What are your office hours?

We're open Monday-Friday: 9:00 AM-5:00 PM; Saturday: 10:00 AM-3:00PM and Sunday: 10:00 AM-1:00 PM.

Our office is located at:
205-1655 Dupont St
Toronto, ON
M6P 3T1

Office visits are available by appointment only!

Didn't Find What You're Looking For?

Please contact us today. We'll be happy to help: (416) 907-4824.