Toronto Movers - Energy Crew Moving & Transportation

eware of Requests to provide your address from any moving company claiming to be contracted by Energy Crew.

A company that goes by the names MLS movers/LMS Moving & Storage was reported by an Energy Crew customer on December 2, 2009 for its attempt to perform a move it wasn't hired to do.

In this scam, the fraudster contacted the customer and asked for the customer's address and wondered if they could arrive earlier than scheduled. When challenged by the customer as to why they didn't know the address, the scammer then claimed to be a third-party contractor hired by Energy Crew and promised a better service at a lower price than offered by Energy Crew.

How can you detect a scammer?

• They claim to be contracted by Energy Crew
• They arrive in a big yellow food delivery truck from Ed Smith
• They offer more for less and promise to beat Energy Crew's price
• They bring no paperwork/Bill of Lading
• They use the following phone numbers: (416) 994-4694 and (416) 871-4456
• Their dispatcher's name is Georges

How can you protect yourself from this type of scam?

Whenever anyone other than your booking agent calls a few hours prior to the move's scheduled start time and claims to be contracted by Energy Crew and requests sensitive, high risk information (such as credit card information, pick-up and destination addresses and customer name), you should contact your booking agent immediately to validate that this request is legitimate.

Remember:

• As listed on the website and on all our official documents, Energy Crew's main phone number is (416) 907-4824.
• Energy Crew DOES NOT outsource its services to any agent or third party mover whatsoever.
• Energy Crew's certified movers will have all necessary information including the Bill of Lading on which your name, customer ID, Contract number and addresses are printed prior to their arrival.
• If a service delay is to occur, you will be notified by your crew or the office ahead of time and informed if another crew will be performing your move when necessary.
• Do not use any new telephone number(s) provided by the individual making the fraudulent request.

An investigation of this incident is ongoing. Anyone other than Energy Crew's employees and management who claims to represent or to be mandated by Energy Crew is committing an act of fraud. All offenders will be prosecuted in accordance with the law.